![]() ![]() What is the mechanism behind it? To resolve the problem, the IT specialist connects to your client's device to detect the issue and quickly resolve it without any pre-installation. It typically occurs when a customer has a problem using your application or service and contacts your support team for assistance. These are: On-demand/Attended Remote Support There are two main types of remote support. The following are steps on how to go about it You may use Windows Remote Assistance if one or both are using Windows 7 or 8. ![]() According to the Quick Assist dialogue, it may take a few minutes for the devices to connect, so be patient. The other individual will then be presented with a confirmation window, and they must accept to grant you access to their computer. They must enter this code within 10 minutes of receiving it, or it will lose effectiveness. In the Quick Assist window, they must click "Get Assistance." They'll be asked to input the security code you gave them at this stage. They can also go to Start > Windows Accessories > Quick Assist from the Start menu. They'll need to access the Start menu, search for "Quick Assist," and then run the Quick Assist application that emerges. You'll need to walk your friend or family member through the process of installing the Quick Assist application on their computer. If your code expires, click "Assist" again to receive a new valid one for another ten minutes. You'll be given a security code that will expire in ten minutes if you do so. You'll need to check in using your Microsoft account. Click "Give Assistance" if you want to assist somebody by remotely accessing their computer. You can also find quick Assist by going to Start > Windows Accessories > Quick Assist. Run the Quick Assist program by searching for "Quick Assist" in the Start menu and selecting the Quick Assist shortcut. ![]()
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